Shipping Policy

Domestic Shipping:


WE OFFER FREE SHIPPING ANYWHERE IN INDIA if your cart value is Rs. 150 and above. A nominal fee of Rs. 25 will be charged on orders below the cart value of Rs. 150. Please allow 1-3 working days for your order to be dispatched.

Orders Received on Sunday or during Holidays are dispatched on the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

Orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. Kapiva Ayurveda (Kapiva.in) has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Kapiva Ayurveda (Kapiva.in) and accept the decision of Kapiva Ayurveda (Kapiva.in) regarding the cancellation.

In case of Perishable Goods
If a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.

Cancellation of Order by Kapiva Ayurveda (Kapiva.in):
Kapiva Ayurveda (Kapiva.in) reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Kapiva Ayurveda (Kapiva.in) for re-delivery shall be claimed from the User.

Replacement/ Refund Policy by Kapiva Ayurveda (Kapiva.in):

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a refund or replacement, email us at info@kapiva.in your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

• If the replacement item is not available, we will try to give the customer best possible alternatives, but at the end choice of the customer will be final
• If the customer has paid, 100% refund will be given if the product is not available or the product is not shipped